We respond quickly, usually within one hour. Check spam or junk if you do not receive a prompt reply.
Ways to Contact FIRPTArefunds
All you need is a good internet connection to participate. No software required. We provide the interfaces.
To accommodate global time zones for clients (and their agents) we provide 24/7 access.
USA office hours are Eastern Time: 9a-7p Mon-Thu 9a-4p Fri; 9a-1p Sat.
Case Manager Richard Kahn: RKahn@FIRPTArefunds.com
TaxPro Luis Bulas-Felix: TaxPro@FIRPTArefunds.com
USA East Coast Time: 305-508-4231
We regularly call out to landline & mobiles in:
Canada, China, Guam, Hong Kong (SAR), Puerto Rico, Singapore and Thailand, USA
We regularly call out to landlines (only) in:
Andorra, Argentina, Australia, Austria, Belgium, Brazil, Brunei, Bulgaria, Chile, Columbia, Costa Rica, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Guadeloupe, Hungary, Iceland, Indonesia, Ireland, Israel, Italy and Japan. Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Morocco, Netherlands, New Zealand, Norway, Panama, Paraguay, Peru, Poland, Portugal, Romania, Russia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, Taiwan, Turkey, United Kingdom, Venezuela.
815 N. Homestead Blvd. Ste 627
Homestead, FL 33030 USA
SECURE INFORMATION DELIVERY
Ready to Send us your documents securely?
Click HERE to go now to the Send Documents Securely Portal
Email is NOT secure and has practical size limitations. If any documents you send or are to receive contain personal information of a nature that needs to be secured, or the files are large (over 3 MB) we employ our secure document delivery system. There is never a charge for this.
All documents sent or received in this manner clear directly our Director Richard Kahn's secure FPG-USA (the same as our logo in our header) document intake portal where they will be reviewed, assigned and a response sent to you.
For best results, please follow these suggestions when and if you scan documents yourself to send:
(You can send Adobe pdf, image files and/or Word files):
Printed documents are best in black and white document format at 300 dpi.
Use Color Photo settings (300 dpi) for Blue ink signature and color photos.
If we require full color or original large file size documentation in your possession we will request these.
Live Real Time Video Conferencing
We use state of the art video and audio meetings with screen and file sharing on desktop and mobile devices.
We conduct online teleconference meetings with as many participants as needed, in a virtual conference room setting. Participants worldwide with internet connection can participate.
This is better than being there physically in person because it eliminates travel, time and costs while facilitating convenience and productivity.
Not Receiving Our Emails?
FIRPTArefunds promptly answer incoming emails. Usually within an hour or hours and never later than one business day.
If you do not receive a prompt response please check your spam and junk folders just in case our email response got delivered there instead of your inbox.
How to Stop Emails from Going to Junk and Spam:
If you find our responsive email message in your Junk E-mail folder instead of your inbox, select the confirmation message and click Not Junk, which will allow future messages to get through.
We strongly recommend that you do the following to avoid accidentally filtering our future messages:
Click Mail, then Options (next to the Help link)
Click Junk E-Mail Protection
Click Safe List
Enter this domain: FIRPTArefunds.com
Repeat and enter our Umbrella domain: FPG-USA.com
If you find our responsive email message in your Bulk Mail folder instead of your inbox, select the confirmation message and click Not Spam, which will allow future messages to get through.
If you find our responsive email message in your Spam folder instead of your inbox, select the confirmation message and click Not Spam, which will allow future messages to get through.
If you do not receive our responsive email message promptly, please check your Spam or Bulk E-Mail folder just in case the confirmation email got delivered there instead of your inbox. If so, select the confirmation message and mark it Not Spam, which should allow future messages to get through.